Support
How can we help?
Locked out, facing a stuck game, or ready for a rest? Browse the answers below or write to us, and a real person will email you back.
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A break
To pause, restrict or delete your account, choose that topic in the form below. There’s more on Stay in control.
Answers
Frequently asked
Is it really free? Can I win cash?
It’s free, and you can’t win cash. Verificare has no deposits, withdrawals, purchases or prizes with real-world value, and in-game credits are virtual.
Do I need to log in to play?
No. Answer the age question, pick a game and play. A free account, using email or Google, is optional.
A game won’t load or looks odd
Press “Reload” under the game, then try “Full screen”. Update your browser, check that no extension is blocking the page and try a steadier connection. Still no luck? Tell us the game, your device and your browser.
My credits have vanished
Credits live inside each game and are virtual. If a game stores its balance in your browser, clearing site data or using a private window can reset it, and we can’t restore virtual credits.
How do I set a new password?
Open the forgot password page, enter your email and follow the link we send. If you joined with Google you have no password, so press “Continue with Google”.
How do I delete my account?
Log in, go to your account and choose “Delete my account”. Your details are removed from our server immediately. You can also ask us through the form.
Who is allowed to play?
Adults aged 18 or over living in the United Kingdom. The site isn’t intended for under-18s or for visitors from elsewhere.
I’m worried about gambling, mine or someone else’s
Free, confidential support is available from GamCare (0808 8020 133) and BeGambleAware. Our Stay in control page has more.
Prefer a person?
Message the team
Tell us what happened and which game or page it involved. We’ll answer at the email address you give.
- Email[email protected]
- Worried about gambling?Call GamCare free on 0808 8020 133.